Terms & Conditions

By requesting or booking sketch!stockholm's services, you agree to the privacy and booking terms and conditions.

Booking

Booking requests needs to be made in writing by email to sketch@sketch-stockholm.se, SMS to +46 700 439860 or other written contact. The customer must provide a name and contact (e.g. email address, mobile number) to make a booking. sketch!stockholm needs to be able to reach the customer on the contact provided, also on short notice, in case it is necessary to change or cancel a tour.

As soon as sketch!stockholm has confirmed your booking in writing, the reservation is legally binding for both parts and the terms and conditions specified here apply.

Weather conditions

The sketching tours are outdoor tours and therefore subject to weather conditions. sketch!stockholm reserves the right to change or postpone a tour due to unfavourable weather conditions.

Payment

Public tours:

Payment is to be made on spot at the beginning of the tour. sketch!stockholm accepts Swish, PayPal or cash. Payment by credit card or other payment card is currently not available.

If none of these payment options is available for you, please contact us before the tour to arrange pre-payment.

If no payment has been made by the beginning of the tour, you are not allowed to join.

Private tours:

sketch!stockholm reserves the right to demand pre-payment for private tours, especially if the private tour is a tailor-made program specifically for this customer or involves pre-booking of third-party services. Payment terms will be specified in the offer.

Cancellation

Cancellation by the customer of a public tour:

You may cancel free of charge until the beginning of the tour. Cancellations need to be made in writing.

If you decide to end participation after the tour has begun and before it is finished, no refund will be made.

Cancellation by the customer of a private tour:

You may cancel a private tour free of charge up to 24 hours before the beginning of the tour, unless otherwise stated in your offer or booking confirmation. Charges may apply for cancellations later than 24 hours prior. No-shows will not be refunded.

If you decide to end participation after the tour has begun and before it is finished, no refund will be made.

Special Covid-19 cancellation terms

If you need to cancel the tour on short notice because you have symptoms related to Covid-19 or have been diagnosed with the virus, you may reschedule your tour free of charge to any other available date.

Cancellation by sketch!stockholm:

sketch!stockholm reserves the right to cancel or change a tour for reasons including, but not limited to, illness and weather conditions. In this case we will contact you and offer you an alternative date or, if pre-payment has been made, a full refund of the price of the tour.

If the conditions or availability of any third-party service included in the tour (e.g. entrances, transport) changes, sketch!stockholm cannot take responsibility. However, we will arrange an alternative service of similar value as far as possible.

sketch!stockholm is run by only one person and does not take responsibility for tours cancelled without notice in case of severe sudden illness, injury, accident or any other unforeseen events that may prevent the guide from notifying the customer before the tour. However, in such cases the customer will be offered a full refund or a date to reschedule.

Copyright

The information and media material such as images and videos on this website are protected by copyright law and may not be used, distributed or modified without the consent of sketch!stockholm. All materials belong to sketch!stockholm unless stated otherwise. Third-party materials will be clearly marked.

sketch!stockholm does not take any responsibility for contents of third-party pages linked to from this site.

It is sketch!stockholm's ambition and responsibility to keep information on this website accurate and up to date.

sketch!stockholm

Owner: Nina Tadsen

Email: sketch@sketch-stockholm.se

Mobile: +46 700 439860